Cenaris – Terms and Conditions of Use

Last updated: 29/12/2025 · Effective for: Organisational users only (not for individual consumers)

1. Acceptance of Terms

By accessing or using the Cenaris platform ("Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Platform.

2. Nature of the Service

Cenaris is a software-as-a-service (SaaS) platform that provides decision-support tools for organisations managing compliance with selected frameworks, including NDIS and aged care standards.

Cenaris does not:

  • conduct audits or assessments,
  • certify compliance or issue accreditations,
  • provide legal, clinical, governance, or regulatory advice,
  • act as or represent any regulatory authority.

3. Trial Access and Subscriptions

A time-limited "sandbox" trial is available without charge, subject to these Terms. Following the trial period, access requires a paid subscription under a 12-month contract term unless otherwise agreed in writing.

Fees and Renewal:

  • Fees are billed annually in advance (unless agreed otherwise).
  • Contracts automatically renew for successive 12-month periods unless cancelled at least 30 days before the end of the current term.

Cancellation and Termination:

  • No refunds are issued for early termination of a fixed-term subscription.
  • Either party may terminate for breach or legal/regulatory necessity.

4. Privacy and Data

Cenaris complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You acknowledge and agree that:

  • You must have all necessary rights, consents, and lawful basis to upload and share personal and sensitive information on the Platform.
  • You remain the controller of all uploaded data.
  • All data is stored and processed in Australia (Sydney-based infrastructure).

Please review our Privacy Policy for more detail on data handling and security practices.

5. Use Restrictions and Responsibilities

You must not:

  • use the Platform for any unlawful or unauthorised purpose,
  • upload malicious, defamatory, or infringing content,
  • reverse-engineer or interfere with the functionality or security of the Platform.

You are responsible for:

  • all data and documents you upload,
  • ensuring the accuracy, legality, and appropriateness of your data,
  • maintaining organisational governance and risk processes,
  • obtaining independent legal or professional advice where needed,
  • complying with all applicable Australian laws and standards.

6. Output Disclaimer and Limitation

All Platform outputs (e.g., gap analyses, summaries, reports) are automatically generated and provided for informational purposes only. They:

  • are indicative only,
  • may not identify all risks or compliance issues,
  • must not be treated as audit or legal findings.

You remain solely responsible for decisions, actions, and interpretations based on Platform outputs.

7. Data Ownership and Licence

You retain all rights to documents and data you upload.

By using the Platform, you grant Cenaris a non-exclusive, royalty-free, limited licence to use, process, store, and analyse your data solely for the purpose of delivering the services. Cenaris does not access data for any other purpose without consent.

8. Availability and Support

Cenaris aims to provide continuous access but does not guarantee uninterrupted availability. Downtime may occur due to maintenance, updates, outages, or force majeure events.

9. Security

We implement appropriate technical and organisational measures to safeguard data. However, no system is completely secure.

You are responsible for:

  • keeping your login credentials confidential,
  • monitoring account activity,
  • notifying us immediately of any suspected unauthorised use.

10. Third-Party Services

Cenaris may use third-party service providers (e.g. hosting, analytics) within Australia. We are not liable for any disruption caused by third-party platforms beyond our control.

11. Warranties and Disclaimers

To the maximum extent permitted by law:

  • Cenaris provides the Platform "as is" and "as available", without warranties of any kind,
  • No guarantee is made that the Platform is free from errors or suitable for your purposes.

Nothing in these Terms excludes any rights that cannot be excluded under Australian Consumer Law.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Cenaris disclaims all liability for indirect, incidental, or consequential loss,
  • Total liability is limited to the total fees paid by you in the 12 months prior to the claim,
  • Cenaris is not liable for regulatory, reputational, or business consequences arising from use of the Platform.

13. Indemnity

You agree to indemnify and hold harmless Cenaris from any claims, damages, losses, or legal costs arising from:

  • your use of the Platform,
  • your data or content uploaded,
  • your breach of these Terms or applicable law.

14. Force Majeure

Cenaris is not liable for failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, cyberattacks, government orders, or infrastructure failures.

15. Termination

We may suspend or terminate access immediately if:

  • you breach these Terms,
  • your use compromises security or legality,
  • required by law or regulator.

You may terminate your use at the end of your contract term, subject to the cancellation notice requirements in Section 3.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of Victorian courts for any dispute arising under these Terms.

Related documents: Privacy Policy · Disclaimer